DID YOU NOT LIKE THE ITEM YOU RECEIVED?
If the product that you have received does not feel right for you, you may exchange it!
Just sent it back to us, and we will send you a return/exchange coupon you have to do is make a new order and make payment using the return/exchange coupon. If you were to find any defects in the products you receive or if we have sent the wrong products and we have no more stock of the right products, you may also return the products. We will give you a full refund.
Please note that items bought at our website cannot be refunded or exchanged in our offline store.
Pretty simple, right?
*All sale items are not eligible for Return & Exchange, ask our customer services for further information.
RETURN POLICY
If the product you wish to return is sold out and we can't replace it with a new one, we will give a full refund.
You should create a request within 14 days after you receive the product and please make sure to provide detailed information on why you want to return the product(s). We will respond to your request as soon as we can. Only after receiving our email response will you be able to return the product. Please print the form we have sent you via email, fill it out and send it together with the product.
You will then have 14 days starting from after you receive our email response to send it back. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Product must be returned with their original boxes. Items that have been damaged, soiled, or broken will be sent back to you.
If we receive your package more than 14 days, we have the authority to cancel your refund.
EXCHANGE POLICY
If you are not happy with the products you have received, you can exchange it for other products or a return/exchange coupon.
You should create a request within 14 days after you receive the product and please make sure to provide detailed information on why you want to exchange the product(s). We will respond to your request as soon as we can. Only after receiving our email response will you be able to exchange the product. Please print the form we have sent you via email, fill it out and send it together with the product.
You will then have 14 days starting from after you receive our email response to send it back. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging and their original boxes/wraps. Items that have been damaged, soiled, or broken will be sent back to you.
If we receive your package more than 14 days, we have the authority to cancel your product exchange.
We do not accept any product return/exchange for international service.
Please make sure your order fits (size, color, etc). In case of receiving wrong order, please contact our customer service team at official@zahaclothing.com
If the product that you have received does not feel right for you, you may exchange it!
Just sent it back to us, and we will send you a return/exchange coupon you have to do is make a new order and make payment using the return/exchange coupon. If you were to find any defects in the products you receive or if we have sent the wrong products and we have no more stock of the right products, you may also return the products. We will give you a full refund.
Please note that items bought at our website cannot be refunded or exchanged in our offline store.
Pretty simple, right?
*All sale items are not eligible for Return & Exchange, ask our customer services for further information.
RETURN POLICY
If the product you wish to return is sold out and we can't replace it with a new one, we will give a full refund.
You should create a request within 14 days after you receive the product and please make sure to provide detailed information on why you want to return the product(s). We will respond to your request as soon as we can. Only after receiving our email response will you be able to return the product. Please print the form we have sent you via email, fill it out and send it together with the product.
You will then have 14 days starting from after you receive our email response to send it back. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Product must be returned with their original boxes. Items that have been damaged, soiled, or broken will be sent back to you.
If we receive your package more than 14 days, we have the authority to cancel your refund.
EXCHANGE POLICY
If you are not happy with the products you have received, you can exchange it for other products or a return/exchange coupon.
You should create a request within 14 days after you receive the product and please make sure to provide detailed information on why you want to exchange the product(s). We will respond to your request as soon as we can. Only after receiving our email response will you be able to exchange the product. Please print the form we have sent you via email, fill it out and send it together with the product.
You will then have 14 days starting from after you receive our email response to send it back. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging and their original boxes/wraps. Items that have been damaged, soiled, or broken will be sent back to you.
If we receive your package more than 14 days, we have the authority to cancel your product exchange.
We do not accept any product return/exchange for international service.
Please make sure your order fits (size, color, etc). In case of receiving wrong order, please contact our customer service team at official@zahaclothing.com